RETURNS
View our
Return Policy hereTo complete your return, please fill out the form
here
Extended Holiday Return Policy
To make your holiday shopping stress-free, we’ve extended our return window for the season! Purchases made between November 1, 2024, and December 16, 2024, can be returned until January 15, 2025.
Please note: Final sale items and personalized products are excluded from this extended return policy.
PRODUCTION TIMES:
1-5 Business Days
- Non-embroidered Sleepwear (Pajamas, Robes)
- Non-embroidered Shirts
- Coasters
- Lucite Trays
- Non-framed Wall Art
- Tea Towel Sets
- Wallpaper Samples
- Phone Cases
7-10 Business Days
- Embroidered Apparel (Pajamas, Robes, Oxfords)
- Ice Buckets
2-4 Weeks
- Traditional Wallpaper
- Peel & Stick Wallpaper
- Fabric
2-6 Weeks
Production times are separate from shipping time, and expedited shipping does not expedite production.
SHIPPING & DELIVERY
Please enter your zip code at check out for a delivery date estimate based on your location. The shipping rate varies depending on your order total and shipping options. Orders over $99 ship for free using ground transportation methods across USPS, UPS or FedEx.
Once your order has processed, it will move on to the shipping method selected. Please reference our production timelines and estimated shipping time frames below. Production times are separate from shipping time, and expedited shipping does not expedite production. See above for Production Times.
All Orders will ship after production/processing timelines are completed (Weekends and Holidays excluded).
Some orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
Ground Orders will deliver 1-5 business days once shipped. 2 Day Expedited will deliver within 2 business days. Next Day orders will deliver within 1 business day.
The shipping time frames provided are ESTIMATES and are NOT guaranteed.
Additional validation may be required for some orders and can delay delivery - please ensure your shipping address is correct at checkout to avoid delays.
Katie Kime is not responsible for lost or stolen packages once delivery has been confirmed by the carrier.
Shipments to APO/FPO addresses require additional processing time after delivery to the military post office. Due to military handling time, delivery to some destinations may take up to 45 business days.
Alaska and Hawaii: For Ground shipping allow 5-7 business days from the time you receive a shipping confirmation email. Expedited orders require 1 additional day to deliver.
Rural domestic addresses require 1 or more additional days to deliver.
If the shipping address provided is a P.O. box, the order will ship via USPS
TRACKING ORDERS
Customers will receive a confirmation email with tracking information when the order has shipped. This email will contain a link to FedEx, UPS or USPS that will provide all shipping and status details.
Orders Containing Pre-Order Items: Please check the item's webpage for the available ship date.
Katie Kime is not responsible for lost or stolen packages once delivery has been confirmed by the carrier.
